Frequently Asked Questions

UrbiGo connects with your phone via Wi-Fi after you download UrbiGo app. UrbiGo gadget has built-in Wi-Fi module that allows garden remote control, monitor and communication wherever you are. When you connect your phone to your own gadget the app will guide you through next steps of growing your little herb garden successfully.

Every UrbiGo has its own ID number provided in the package. By entering this ID in the app allows you to connect your mobile device with your UrbiGo smart garden. Anyone who has your ID number can connect to your garden only if you give them permission e.g. whole family can connect with one UrbiGo.

This gadget has integrated sensors for water level and ambient temperature so garden will notify you when it needs more water or when temperature in your home or office is too high or low.

Through app you are able to control the amount of light your plants get, so you can place your gadget in darker corners also. Depending on the plants you are growing, UrbiGo will notify you when you need to turn off or turn on the light. You can do this with one click on the app. Besides that the app guide you through growing process from seed to edible plants on a fun way, monitors plant health parameters, lets you learn more and build green reputation among users.

This depends on the plants you grow but generally every three to four weeks you will get notification that water tank needs to be refilled.

Basically you will need to take substrate cartridges from the package and insert it in UrbiGo smart garden. After that you can plant a seed you want and which is supported by the app, fill in the water tank, and cartridges will take as much water as they need. No additional nutrients needed - they have all necessary for your herbs or veggies to grow healthy in 2-3 months.

After three months you will have your own herb garden and fully grown fresh herbs ready to be used in dishes, cocktails or smoothies. If you choose not to eat your plants you can always replant them in a bigger pot and use them as decoration.

This means that you can subscribe to annual amount of substrate cartridges, so every three months, when you eat your herbs, we will make sure new cartridges will be delivered on your doorstep so you can plant new seeds.

One UrbiGo smart gardening gadget, pack of four sterile substrate cartridges and access to free mobile app that guides you through growing process on a fun way, from very beginning.

No. You are free to cancel your reservation anytime by sending us an e-mail on support@urbigo.me

Approximate time for product to be ready for shipping to customers is winter 2018 (Europe) and spring 2019 (USA) due to specific trade and transport regulation. We are working on usual challenges related to shipping and production and we do not want to promise something we can not deliver.

UrbiGo consumes 12W of energy which is less that standard light bulb.

UrbiGo has eco-efficient LED full spectrum growing lights specially adjusted for indoor use. They help plants grow from seeds and don't hurt your eyes, so you can keep UrbiGo in your home or even office.

Yes! Our app empowers you to grow and learn more about the plants you are growing - so as you collect more points and badges you will rank among other urban growers worldwide!

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Email us info@urbigo.me